Refund and Cancellation Policy
This policy outlines the terms under which you may cancel your order or request a refund for products or services purchased through the Platform.
1. Cancellation Policy

• Cancellation requests will only be considered if made within 2 days of placing the order.

• Cancellations may not be entertained if:

  • The order has been communicated to the seller/merchant.

  • The shipping process has been initiated.

  • The product is already out for delivery.
    In such cases, you may reject the product upon delivery.

• Perishable Items:

  • Cancellation requests for perishable items (e.g., fruits, vegetables, eatables) are not accepted.

  • However, refunds or replacements may be offered if the product's quality is found unsatisfactory upon receipt.

2. Refunds for Damaged or Defective Items

• Reporting Timeline:

  • Damaged or defective products must be reported to customer service within 2 days of receipt.

  • The seller/merchant will verify and determine the claim before processing any refund or replacement.

• Mismatch with Expectations:

  • If the product received does not match your expectations or differs from its description, notify customer service within 2 days of receipt.

  • The customer service team will evaluate the complaint and make a decision accordingly.

• Warranty-Backed Products:

  • For products with a manufacturer’s warranty, any complaints should be addressed directly to the manufacturer.

3. Refund Processing

• Approved refunds will be processed within 10 business days from the date of approval to the original source.