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Privacy Policy
Introduction
This Privacy Policy outlines how Soiled Ecoculture Private Limited and its affiliates (collectively referred to as "Soiled Ecoculture Private Limited," "we," "our," or "us") collect, use, share, protect, and process your information/personal data through our website https://www.soilecoculture.com (hereinafter referred to as the "Platform").
You may be able to browse certain sections of the Platform without registering. We do not offer any products or services outside India, and your personal data will primarily be stored and processed in India. By visiting the Platform, providing your information, or availing of any product or service, you agree to the terms of this Privacy Policy, the Terms of Use, and applicable service/product conditions, governed by the laws of India. If you do not agree, please do not use or access the Platform.
 
Collection of Information
We collect personal data during your interaction with the Platform, services, or through the course of our relationship. The information collected includes, but is not limited to:

  • Personal Information: Name, date of birth, address, phone number, email ID, or other identity/address proofs provided during sign-up or registration.

  • Sensitive Information: Bank account details, credit/debit card details, payment instrument details, or biometric data (e.g., facial features or physiological information), with your consent and in accordance with applicable laws.

You may opt not to provide certain information, which could limit your access to specific features or services. Additionally, we track behavior, preferences, and transaction details on the Platform and its affiliated third-party platforms. However, for data collected directly by third-party business partners, you will be governed by their privacy policies.
Note: If you receive communication requesting sensitive information such as debit/credit card PINs or passwords claiming to be from Soiled Ecoculture Private Limited, do not share such details. Report such incidents immediately to law enforcement authorities.
 
Usage of Information
We use your personal data to:

  1. Provide services you request.

  2. Assist sellers and partners with order fulfillment.

  3. Enhance customer experience and resolve disputes.

  4. Inform you about offers, products, services, and updates.

  5. Detect and prevent errors, fraud, and illegal activities.

  6. Conduct research, analysis, and surveys.

  7. Customize user experience based on preferences.

You may opt out of certain uses of your data, but it may impact your access to specific products or services.
 
Sharing of Information
Your personal data may be shared internally within our group entities, affiliates, and corporate entities for providing services or marketing purposes unless you explicitly opt out.
We may disclose your personal data to:

  1. Third Parties: Sellers, business partners, logistics providers, payment instrument issuers, or third-party reward programs, as required for services.

  2. Government or Law Enforcement Agencies: As required by law or in good faith to comply with subpoenas, court orders, or other legal processes.

  3. Others: To protect the rights, property, or safety of users, the Platform, or the public.

 
Security Precautions
We adopt reasonable security practices to safeguard your personal data against unauthorized access, loss, or misuse. While we use secure servers and follow security guidelines, data transmission over the internet cannot be entirely secure due to factors beyond our control. Users are responsible for securing their account credentials.
 
Data Deletion and Retention
You may delete your account through your profile settings or by contacting us. Deleting your account will result in the loss of all related information. However, we may delay deletion in cases of pending grievances, claims, or services.
We retain personal data for as long as necessary for its intended purpose or as required by law. Anonymized data may be retained for research and analysis.
 
Your Rights
You can access, rectify, or update your personal data through the Platform's features.
 
Consent
By using the Platform or providing personal data, you consent to its collection, use, storage, and processing as described in this Privacy Policy. If you provide personal data of others, you represent that you have their consent.
You may withdraw your consent by contacting the Grievance Officer, but such withdrawal is not retrospective and may limit access to certain services.
 
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Significant updates will be communicated as required by law.
 
Grievance Officer
Name: Haridas
Designation: PRO
Company Address: 327/66, 4th floor, BELLARY MAIN ROAD, GANGA NAGAR, BANGALORE – 560032
EMail : contact@soilecoculture.com 
Timings: Monday - Friday (9:00 AM to 6:00 PM)

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